Refund

Register to become a member of the Memento Venerem webshop and qualify for one free return to order!

The right to free return of orders to all customers Crown Mode web shop on all products.

T.O. Memento guarantees that all products purchased in our webshop correct. Product photos are only illustrative and are not always and in all details to the products actually available. Due to the possibility of individual monitor settings on your computer, differences in color perception of the product by the human eye, etc., We can not guarantee full compliance color of our products with the colors as you see them on the screen of your monitor. In such cases, the complaint is not valid. Right to excersise warranty is lost, and in the case of unauthorized product, and also the project on the product by third unauthorized person.

If you are getting a product that you did not order or you received a defective product, inform us. If your claim is valid, contact us within 14 days of receipt of product so we can arrange replacement of damaged product or refund. Buyer has the right to return the product in the following cases:

  • product delivery that was not ordered
  • product delivery that is damaged and damage is a consequence of bad shipping

 

To qualify for the guarantee necessary to the product mistakenly attach a copy of the invoice or order confirming the purchase. Complaints sent package distribution must be properly packed in cardboard packaging above the original packaging. All complaints improperly packaged or one that suffered make visible transport damage sings Being taken, in will be returned to the sender at his expense.

In what period do I have to ask for a refund?
Refund on all ordered products, you have to ask for it within 14 days of reciving the package.

Can I return the package bought in Memento Venerem webshop in one of the Memento Venerem stores?
All products, except products from Hot Sale and time-limited sales, you can return only the delivery courier to the address Antuna Mahnića 3, 51500 Krk, after approved applications for refund

What if I ask for a refund? After which time I must return the product?
After you ask for a refund will be contacted and our staff and give instructions to complete the refund. If the application is approved, the product via express courier must be returned at our expense within two working days of the requested refund.

Why is my refund denied?
To get a answer to that question please send us a email memento.venerem@gmail.com, in subject of email wright your order number.

I am registered user of Memento Venerem klub. How od I start a refund process?
You can request a refund withing 14 days since you recived a package by sending us a email, in subject add „Request for refund“, and insind of email wright your order number ( memento.venerem@gmail.com ). When email is recived you will be contaced by our info service.

If i return the package do I get a full refund?
If your refund request is approved, a review determines that the returned goods intact and in original packaging, we’ll refund you the full amount of the current account or credit card.

I am not a Memento Venerem club member. Can I ask for a refund?
Refund can be requested by all buyers, but only Memento Venerem club members can return products withound cost of postage. Refund has to be requested within 14 days of reciving the package.